What does net customer retention rate mean?
Asked 4 years ago
What does net retention mean, and how do you calculate it?
Gareth Browne
Friday, November 12, 2021
Net rate is your absolute total of how many customers you retained during a period of time, which is a calculated total of your company's business strength. To calculate any Net Retention Rate the formula is as follows:
MRR + Expansion Revenue = Month Revenue.
Month Revenue - Lost revenue due to downgrades or cancellations / starting MRR
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